Privacy Policy

1. 1.1
   Information you give us: when you apply for coaching, contact us, join our newsletter or waitlist, book or attend sessions, or message us, we collect the details you provide, such as:

   • your name, email address and other contact details;
   • your learning goals, study habits, challenges and progress, and anything else you choose to share during your coaching; and
   • the content of your messages and form responses.
2. 1.2
   Coaching portal: if you have a portal account, we hold your name and email address, your learning map and everything on it, your comments and checklist progress, links to your session recordings and notes, and when you last signed in or used the portal.
3. 1.3
   Session recordings: sessions may be recorded, and transcripts or AI-generated notes may be created from them, as described in our Terms and Conditions.
4. 1.4
   Payment information: payments are processed by Stripe. We receive confirmation of your payment and limited details such as your name, email address, the amount paid and the last digits of your card. We never see or store your full card details.
5. 1.5
   Usage information: when you visit the Site, we collect anonymous, aggregated information such as which pages are viewed, where visitors came from, and the type of device, browser and country they use. This is used to understand how the Site is used and is never used to identify you.
6. 1.6
   Sensitive information: we don't ask for sensitive information, such as health information. If you choose to share it during your coaching, for example about stress or a learning difference, we use it only to tailor your coaching.

We use your personal information to:

• provide, manage and personalise your coaching, including your coaching portal;
• communicate with you about your sessions, your package and your enquiries;
• process payments and keep financial records;
• send you our newsletter or waitlist updates, if you have signed up (you can unsubscribe at any time);
• improve the Site and our services; and
• comply with our legal obligations.

We do not sell your personal information. We will not use your recordings, image or personal details in any promotional or marketing material without your prior written consent.

1. 3.1
   We share personal information only as needed with the service providers who help us run the Site and deliver our services:

   • Vercel, which hosts the Site and provides its visitor statistics;
   • Supabase, which stores coaching portal accounts and data;
   • Stripe, which processes payments;
   • Resend, which sends emails from our forms;
   • Kit, which runs our newsletter and waitlist;
   • Google, whose Meet, Calendar, Drive, Docs and Forms we use for sessions, scheduling, recordings, notes and applications;
   • WhatsApp, for messaging where it is included in your package; and
   • Miro, for coaching boards where we use them.
2. 3.2
   These providers handle your information under their own privacy policies and only for the purpose of providing their service to us.
3. 3.3
   We may also disclose your information if required or authorised by law, or with your consent.

1. 4.1
   Some of our service providers store or process information outside Australia, including in the United States and other countries.
2. 4.2
   By providing your personal information to us, you consent to it being disclosed overseas in this way. We take reasonable steps to use providers that protect personal information to a standard comparable to the Australian Privacy Principles.

1. 5.1
   We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. Coaching portal data is kept in private storage, and each learner can only access their own map and recordings.
2. 5.2
   No method of storing or sending information online is completely secure, so we cannot guarantee the security of information you send us.
3. 5.3
   We keep session recordings for 12 months after your package ends, after which they may be deleted.
4. 5.4
   We keep other personal information for as long as we need it for the purposes in this policy, including to meet legal and tax record-keeping requirements. After that, we delete it or de-identify it.

1. 6.1
   The Site uses cookies that are needed to keep you signed in to the coaching portal.
2. 6.2
   Our visitor statistics do not use tracking cookies.
3. 6.3
   Videos on the Site are loaded from YouTube only when you press play, and are then subject to Google's privacy policy.

1. 7.1
   You may ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete.
2. 7.2
   You may ask us to delete your personal information, subject to any information we must keep by law.
3. 7.3
   You can unsubscribe from our newsletter at any time using the link in any email.
4. 7.4
   You can ask us not to record a session before it starts.
5. 7.5
   To make a request, contact us using the details below. We will respond within 30 days. Depending on where you live, you may have additional rights under local law, and we will honour them where they apply.

1. 8.1
   If you are under 18, a parent or guardian must agree to our Terms and Conditions on your behalf, and we collect your personal information with their consent.

1. 9.1
   If you have a concern about how we have handled your personal information, please contact us first. We will look into it and respond within 30 days.
2. 9.2
   If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

1. 10.1
   We may update this Privacy Policy from time to time by publishing the updated version on the Site. The date at the top shows when it was last updated.